RT cleanups

Originally written: 2006-03-18 13:25:17
Cleaned up slightly since.
At my place of work, we make heavy use of a modified version of RT. It’s particularly important to us in the Research Support Group, because we have to bill our time out. (Rather, we’re accountable for it; we don’t get paid, nor does our department, on the basis of “hours billed”. But we do charge money to the researchers.) My first task when I started, since I lacked a manager and all the other staff were busy, was to just go through all of the open RT items. So I did that – about 900 at the time. I learned a lot of things; not so much about what we did, but how people did them, and how they documented – or didn’t – what they’d done.

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